Privacy policy

Privacy Policy

Last updated: September 9, 2026

This Privacy Policy describes how ASADORES EL BARRIL USA LLC, doing business as Grills El Barril USA ("Grills El Barril USA," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit or use https://grillselbarril.us, make a purchase, communicate with us, or otherwise use our services (collectively, the "Services").

Personal Information We Collect

Depending on how you interact with the Services, we may collect:

  • Contact information: name, billing and shipping address, email address, and telephone number.

  • Order information: products viewed or purchased, order number, transaction details, returns, warranties, and customer service history.

  • Payment information: payment method and transaction information. Full payment-card information is generally processed by our payment providers rather than stored directly by us.

  • Account information: username, password, preferences, and account activity, if customer accounts are enabled.

  • Device and usage information: IP address, browser, device type, operating system, cookie identifiers, pages viewed, referring URLs, and interactions with our website or advertising.

  • Communications: messages, reviews, photographs, videos, claim documentation, survey responses, and other information you choose to provide.

  • Fraud-prevention information: identity, delivery address, transaction, device, and risk indicators used to verify orders and protect customers and our business.

Sources of Personal Information

We may collect personal information:

  • Directly from you.

  • Automatically through cookies and similar technologies.

  • From Shopify and service providers that support our store.

  • From payment processors, shipping carriers, advertising partners, analytics providers, social networks, and fraud-prevention services.

  • From authorized distributors, marketplaces, or other official sales channels when necessary to fulfill an order or address a claim.

How We Use Personal Information

We may use personal information to:

  • Operate, maintain, and improve the Services.

  • Process payments, fulfill orders, arrange shipping, and provide order updates.

  • Process returns, exchanges, refunds, and warranty claims.

  • Create and manage customer accounts.

  • Communicate with you and provide customer support.

  • Personalize content, measure performance, and understand how customers use the Services.

  • Send marketing communications where permitted by law and honor opt-out requests.

  • Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity.

  • Comply with legal obligations, enforce our policies, and protect rights, safety, and property.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, and similar technologies to keep the store functioning, remember preferences, analyze traffic, prevent fraud, and measure or personalize advertising.

You can control cookies through your browser settings and any privacy or cookie controls made available on our website. Blocking certain cookies may affect site functionality.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, which hosts and supports our online store.

  • Payment processors and financial institutions.

  • Shipping carriers, fulfillment partners, and logistics providers.

  • Cloud hosting, information technology, security, analytics, customer support, email, and marketing providers.

  • Advertising and social-media partners, subject to applicable law and available privacy choices.

  • Professional advisers, insurers, auditors, and legal authorities.

  • A purchaser, successor, or other party involved in a merger, financing, reorganization, sale, or transfer of all or part of our business.

  • Other parties at your direction or with your consent.

We do not disclose personal information to third parties for their own purposes except as described in this policy or with your direction or consent.

Targeted Advertising and U.S. State Privacy Rights

Some U.S. privacy laws define certain advertising-related disclosures as a "sale," "sharing," or use of personal information for "targeted advertising," even when no money changes hands. Depending on your place of residence and our activities, you may have the right to opt out of these practices.

Where applicable, you may exercise available privacy choices through the privacy controls displayed on our website or by contacting us. We will not discriminate against you for exercising a legal privacy right.

Your Privacy Rights

Depending on where you live, you may have rights to:

  • Request access to personal information we maintain about you.

  • Request correction or deletion of personal information.

  • Receive a portable copy of certain personal information.

  • Opt out of certain targeted advertising, sales, sharing, or profiling activities.

  • Withdraw consent where processing is based on consent.

  • Appeal our response to a privacy request, where applicable.

To submit a request, email gerencia@asadoreselbarril.co. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to verification of the agent's authority and the customer's identity.

Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link in the message. You may opt out of marketing text messages by following the instructions in the message, including replying STOP where supported. You may still receive non-marketing communications relating to orders, accounts, safety, or customer service.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this policy, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations. Retention periods vary according to the type of information and applicable requirements.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No transmission or storage system is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can review and, when appropriate, delete it.

International Data Transfers

Our service providers may process personal information outside your state, province, or country. When required, we use legally recognized mechanisms intended to protect information transferred across borders.

Third-Party Websites

The Services may contain links to websites or platforms operated by third parties. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with an updated effective date.

Contact Us

ASADORES EL BARRIL USA LLC
14013 Gold Bridge Drive
Orlando, Florida 32824
United States

Email: gerencia@asadoreselbarril.co
Phone: [COMPLETE THIS FIELD]