Shipping Policy

Last updated: September 9, 2026

This Shipping Policy applies to orders placed with Grills El Barril USA through https://grillselbarril.us.

Shipping Destinations

We currently ship to: [COMPLETE THIS FIELD - FOR EXAMPLE, CONTIGUOUS UNITED STATES / ALASKA / HAWAII / PUERTO RICO].

We do not currently ship to: [COMPLETE THIS FIELD].

Any restrictions applicable to P.O. boxes, APO/FPO addresses, islands, remote areas, or freight-only products will be shown at checkout or communicated before fulfillment.

Order Processing Time

Orders are generally processed within [COMPLETE THIS FIELD - NUMBER OF BUSINESS DAYS] business days after payment authorization, excluding weekends and federal holidays.

Processing time is separate from carrier transit time. Orders placed during promotions, holidays, product launches, or periods of high demand may require additional processing time.

Estimated Delivery Time

Estimated delivery after dispatch:

• Standard shipping: [COMPLETE THIS FIELD] business days.

• Expedited shipping, if available: [COMPLETE THIS FIELD] business days.

• Freight or oversized-product delivery: [COMPLETE THIS FIELD] business days.

Delivery dates are estimates and are not guaranteed unless we expressly confirm a guaranteed service in writing.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the destination, product size and weight, selected service, and any applicable promotion.

Free-shipping offers, when available, are subject to the conditions shown with the offer. Additional charges may apply to remote areas, special handling, appointment delivery, re-delivery, or address corrections caused by inaccurate customer information.

Freight and Oversized Deliveries

Some grills and accessories may require freight or oversized shipping. The carrier may contact you to schedule delivery. Unless expressly included in the order, standard freight delivery may not include inside delivery, installation, assembly, removal of packaging, or movement up stairs.

Freight delivery terms: [COMPLETE THIS FIELD - CURBSIDE, LIFTGATE, APPOINTMENT, SIGNATURE, AND INSPECTION REQUIREMENTS]

Order Tracking

When tracking is available, we will send it to the email address or telephone number provided with the order. Tracking may take time to update after the shipping label is created.

Address Accuracy and Changes

The customer is responsible for providing a complete and accurate shipping address. Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order enters fulfillment.

Costs resulting from an incorrect address, refused delivery, missed delivery appointment, or unauthorized rerouting may be charged to the customer to the extent permitted by law.

Inspection at Delivery

Inspect the packaging and product promptly. For visible freight damage, note the damage on the carrier's delivery receipt before signing whenever possible. Photograph the packaging, labels, product, and affected areas, and retain all packaging while the claim is reviewed.

Report damaged, missing, or incorrect items within forty-eight (48) hours after delivery by emailing gerencia@asadoreselbarril.co. A reporting delay may limit our ability to verify or recover a carrier claim, except where applicable law provides otherwise.

Lost, Delayed, or Undelivered Packages

If tracking shows no movement or the carrier confirms loss or inability to deliver, contact us so we can investigate. If the carrier confirms the order was lost, we may reship the product or issue the applicable refund.

If an order is delayed beyond the originally stated or legally permitted shipping period, we will provide any notice, revised estimate, cancellation option, or refund required by applicable law.

Refused and Unclaimed Deliveries

If a correctly fulfilled order is refused or remains unclaimed, actual return freight, storage, re-delivery, and other carrier charges may be deducted from any refund or charged before re-delivery, to the extent permitted by law. This does not apply when refusal results from our verified shipping error or a covered defect.

International Orders

[DELETE THIS SECTION IF THE STORE DOES NOT SHIP INTERNATIONALLY.] International customers are responsible for customs duties, import taxes, brokerage fees, and local charges unless checkout expressly states that they are included. Customs processing may delay delivery. Customers are responsible for confirming that the product may lawfully be imported and used at the destination.

Events Beyond Our Control

Weather, natural disasters, strikes, port disruptions, government restrictions, carrier failures, supply-chain interruptions, and other events beyond our reasonable control may affect processing or delivery. We will communicate material delays when reasonably possible.

Contact Us

Email: gerencia@asadoreselbarril.co
Phone: [COMPLETE THIS FIELD]
Customer service hours: [COMPLETE THIS FIELD]